Q1: What is the cost?
A: Please see the Event Pricing tab for more information

Q2: What is included in the cost? 
A: Rate Includes:

  • Cabin Accommodations (for 1 or 2 depending on cabin type selected)  
  • Princess Plus ($490 Value per person) 
    • Wi-Fi  (One device per person)
    • Beverages (15 drinks per day, up to $15 each)
    • (4) Casual Dining Meals
    • Crew Appreciation (gratuities)
  • Port Fees/Taxes
  • Meals and Cocktail Parties
  • Educational Sessions
  • Face time and networking with Sponsors, fellow Independent Agencies, and Avoya Staff 

Q3: What is NOT included in your registration
A: Rate does not include: 

  • Airfare
  • Ground transfers
  • Pre/post nights 
  • Travel Insurance

Q4: Who can attend? 
A: Independent Agency Owners and additional Licensees of an Independent Agency who have completed Avoya University. Guests are ONLY permitted if they are rooming with the Agency Owner or Independent Licensed Agent. Any guest in a room without an IA or ILA will be charged the full published rate. 

Q5: Can my ILA book their own cabin or do they have to room with me. 
A: ILA's are welcome to book their own cabin, but if we notice that an ILA who is also your significant other books a separate cabin only so that a friend or family member may enjoy the low rates we will be cancelling the 2nd cabin. No room swaps allowed.

Q6: What is the cancellation policy?
A: Immediately in effect, your registration costs are non-refundable. If the Avoya Events Team is able to fill your cabin, your registration fees may be refundable, less a cancellation fee listed below: 

  • Should you cancel before May 31, there will be a $45 per person cancellation fee. 
  • Should you cancel between June 1 - July 31, there will be a $149  per person cancellation fee. 
  • Should you cancel after August 1, your registration costs will be non-refundable. 

  • The Events Team will do what they can to refill your room, but please note it will take time to fill.

The Events Team HIGHLY encourages travel insurance for your trip to cover any costs should you have to cancel your trip. The Events Team will be able to provide any back-up needed for any insurance claims should they be filed. 

Avoya Events has instituted it's own Event cancellation policy, since space is limited and so are the Event Staff Resources. This supersedes the Supplier cancellation policy as the space we are holding is unique.

Q7: Do I book my own cabin?
A: No, the Events Team will be booking your cabin on your behalf once your registration is complete. There must be an Independent Agency Owner or ILA in each cabin. 

Q8: Can I pick my cabin type when registering? 
A: Yes, you will be able to select a deluxe balcony or premium oceanview cabin upon registration. Please note, Princess Cruises will be assigning cabins within the group. 

Q9: Can I pick the bed type in my room when registering?
A: No, however, you will be able to select your bedding configuration when completing your online check-in with Princess Cruises. 

Q10: What if I have accessible needs? 
A: When completing your registration you will be asked about any accessible needs. Please complete at registration so that we may work with Princess Cruises to accommodate any needs. 

Q11: What time does the ship depart?
A: Star Princess departs Fort Lauderdale at 3:00pm — earlier than the typical 5:00–6:00pm cruise departure. Embarkation begins at 12:00pm. We strongly recommend arriving in Fort Lauderdale the night before or on an early morning flight to avoid any risk of missing the ship. Late arrivals cannot be accommodated. Stay tuned for information on a pre-sailing hotel room block.

Q12: Will Avoya have a pre-sailing room block at a hotel in Fort Lauderdale? 
A: Be on the lookout for additional information coming very soon!

Q13: Can I do a name change for my guest? 
A: Name changes will be allowed at no cost until July 31, 2026. As of August 1, 2026, a $50 fee will be charged per name change.

Q14: When can I expect to receive my booking number?
A: The Events Team will share booking numbers closer to the event dates. The number that you received as a confirmation of your registration from Swoogo is NOT your Princess Cruises confirmation number. 

Q15: Do I have to attend the Avoya events while at the Conference? What events are there during Conference? 
A:  Yes, you will be required to attend all Avoya events while at Conference. To see the agenda, please click on the agenda tab.

Q16: Is there a Conference agenda?
A: Yes, a high-level tentative agenda is currently available on the agenda tab, but more specifics will be shared closer to the event.

Q17: What airport should I fly into and out of? 
A: It is recommended that you fly into Fort Lauderdale International Airport, however, you can also look at Miami International Airport. 

Q18: What clothing should I pack?
A: We kindly ask you to dress in business casual clothing during general sessions and workshops, resort casual during the rest of your stay, and stay tuned for our theme nights! 

Q19: Can I upgrade my cabin type? 
A: No, cabin upgrades are not available for this event. Upgrade bids may be permitted if offered, but will be cut off 30-days prior to sailing.

Q20: Can I upgrade to Princess Premier? 
A: Princess Plus is included in your registration. You are able to upgrade to Princess Premier once you have your booking number or once onboard. Difference between Princess Plus and Princess Premier can be found here.

Q21: Is it 1 Wi-Fi per cabin or per person in the cabin? Can I purchase additional logins?
A: Princess Plus includes 1 device per person. You will be able to upgrade once you have your booking number or once onboard. 

Q22: Can I book a single occupancy cabin and add a guest at a later time?
A: Yes, however single occupancy cabins are limited. Should you book a single occupancy cabin and wish to add a guest, you can do so prior to July 31 without a fee, IF there are double occupancy cabins still available. Should you wish to add a guest (IF there is space) after August 1, 2026 there will be a $50 name addition fee. 

Q23: Can I register for a double occupancy cabin, even if I do not know my guests name? 
A: Yes, however we do ask that you do complete the registration for your guest at the same time as your registration. You will be able to do a name change on the guest registration at no fee until July 31. If you choose to do a name change after August 1, 2026 there will be a $50 name change fee. If you register for a double occupancy cabin and list a roommate as TBD, your registration will remain pending until there is another IA/ILA/or Guest on your registration. If you cancel your guest's reservation, and single cabins are no longer available, the full guest's fare will be non-refundable. 

Q24: What if my passport or my guests' passport is off for renewal? Can I still complete my registration?
A: Yes, when completing your registration, please put TBD in the passport number line and then fictitious dates. Once you have received your new passport, please email Events@AvoyaTravel.com with your new information. 

Q25: When is the last date that I can add a guest to my booking? 
A: You can add a guest up until August 16. Past that date, we can no longer add guests. 

Q26: Is there an age requirement for guests? 
A: While you are welcome to bring a guest of any age, please keep in mind that our event includes FULL days of meetings during sea days and evening functions that are not open to children. If you plan to bring your child, please make arrangements for child care as needed to ensure you can fully participate in the event.

Q27: Will there be theme nights while onboard?
A: Yes! We will have a theme night or two, stay tuned for more information coming soon!

Q28: I am on the payment plan. How do I make my next payment? 
A: You will receive an email from the Avoya Events Team & Swoogo on the date that your payment is due. Please be on the lookout for that email, and it will have a link to take you back to your registration to submit the payment.

Q29: I am on the payment plan. Can I pay before the payment is due? 
A: No, you will have to wait until the next payment is due. You will receive an email from Avoya Events & Swoogo, when your payment is due with the link to log back into your registration to complete the payment. 

Q30: I am on the payment plan. Is the payment installment automatically charged?
A: No, You will have to log into your registration to submit the payment. It is NOT automatically charged by Swoogo or the Avoya Events Team.

Q31: What if I log in on the day my payment is due and I don't see the amount due? 
A: The payment is tied to the exact minute that your registration was completed. If you do not see it first thing on that specific date, please check back later the same day or the next morning and the amount should be there for you to pay. 

Q32: Will my registration be automatically cancelled if I miss my payment? 
A: You will receive payment due and overdue emails from the Avoya Events Team prior to any cancellation of your registration. We kindly ask that you pay your installments when they are due and in a timely manner so that we do not have to chase after you for your payments. If we do have to continuously send payment due emails, we will cancel your registration and release your cabin to someone on the waiting list.