Q1: What is the cost?
A: Please see the Event Pricing tab for more information

Q2: What is included in the cost? 
A: Rate Includes:

  • Cabin Accommodations (for 1 or 2 depending on cabin type selected)  
  • Easy Plus Beverage Package 
  • Wi-Fi Package (1 device for one person)
  • Gratuities for IA/ILAs ONLY
  • Port Fees/Taxes
  • Meals and Cocktail Parties
  • Educational Sessions
  • Face time and networking with Sponsors, fellow Independent Agencies, and Avoya Staff 

Q3: What is NOT included in your registration
A: Rate does not include:

  • Gratuities for guests - $16 pp/pd ($112) to be paid onboard 
  • Airfare
  • Ground transfers
  • Pre/post nights 
  • Travel Insurance

Q4: Who can attend? 
A: Independent Agency Owners and additional Licensees of an Independent Agency who have completed Avoya University. Guests are ONLY permitted if they are rooming with the Agency Owner or Independent Licensed Agent. Any Guest in a room without an IA or ILA will be charged the full published rate. 

Q5: Can my ILA book their own cabin or do they have to room with me. 
A: ILA's are welcome to book their own cabin, but if we notice that an ILA who is also your significant other books a separate cabin only so that a friend or family member may enjoy the low rates we will be cancelling the 2nd cabin. No room swaps allowed.

Q6: What is the cancellation policy?
A: Immediately in effect, your registration costs are non-refundable. If the Avoya Events Team is able to fill your cabin, your registration fees may be refundable, less a cancellation fee listed below: 

  • Should you cancel before April 30, there will be a $45 per person cancellation fee. 
  • Should you cancel between May 1 - June 30, there will be a $149  per person cancellation fee. 
  • Should you cancel after July 1, your registration costs will be non-refundable. 

  • The Events Team will do what they can to refill your room, but please note it will take time to fill.

The Events Team HIGHLY encourages travel insurance for your trip to cover any costs should you have to cancel your trip. The Events Team will be able to provide any back-up needed for any insurance claims should they be filed. 

Avoya Events has instituted it's own Event cancellation policy, since space is limited and so are the Event Staff Resources. This supersedes the Supplier cancellation policy as the space we are holding is unique.

Q7: Do I book my own cabin?
A: No, the Events Team will be booking your cabin on your behalf once your registration is complete. There must be an Independent Agency Owner or ILA in each cabin. 

Q8: Can I pick my cabin type when registering? 
A: Yes, you will be able to select a deluxe balcony or infinite oceanview cabin upon registration. Please note, MSC Cruises will be assigning cabins within the group. 

Q9: Can I pick the bed type in my room when registering?
A: No, however, you will be able to select your bedding configuration when completing your online check-in with MSC Cruises. 

Q10: What if I have accessible needs? 
A: When completing your registration you will be asked about any accessible needs. Please complete at registration so that we may work with MSC to accommodate any needs. 

Q10: Will Avoya have a pre-sailing room block at a hotel in Miami? 
A: Be on the lookout for additional information soon!

Q11: Can I do a name change for my guest? 
A: Name changes will be allowed at no cost until July 31, 2025. As of August 1, 2025, a $50 fee will be charged per name change. Please note that no name changes will be allowed 15 days prior to sailing (September 19, 2025).

Q12: When can I expect to receive my booking number?
A: The Events Team will share booking numbers closer to the event dates. The number that you received as a confirmation from your registration from Swoogo is NOT your MSC Cruises confirmation number. 

Q13: Do I have to attend the Avoya events while at the Conference? What events are there during Conference? 
A:  Yes, you will be required to attend all Avoya events while at Conference. To see the agenda, please click on the agenda tab.

Q14: Is there a Conference agenda?
A: Yes, a high-level tentative agenda is currently available on the agenda tab, but more specifics will be shared closer to the event.

Q15: What airport should I fly into and out of? 
A: It is recommended that you fly into Miami International Airport, however, you can also look at Fort Lauderdale Airport. 

Q16: What clothing should I pack?
A: We kindly ask you to dress in business casual clothing during general sessions and workshops, resort casual during the rest of your stay, and see the agenda tab for the theme night information for our Welcome & Farewell Cocktail Party. 

Q17: Can I upgrade my cabin type? 
A: Not at this time, but we are investigating if and how guests may be able to upgrade their cabin and whether it is possible or not. Please check back for updates on this.

Q18: Can I upgrade my beverage package? 
A: The Easy Plus Beverage Package is included in your registration. Information and pricing on upgrading to the Premium Extra Package will be available soon. Please check back for updates on this.

Q19: Is it 1 Wi-Fi per cabin or per person in the cabin? Can I purchase additional logins?
A: Your Wi-Fi package includes 1 device per person. At this time, once one device is activated you are unable to move to a different device, so please be aware of that when choosing your device. MSC is working on the ability to switch between devices, and we hope to have an update soon. Please check back for updates on how to add additional devices and the cost if you would like to upgrade for additional devices.

Q20: Can I book a single occupancy cabin and add a guest at a later time?
A: Yes, however single occupancy cabins are limited. Should you book a single occupancy cabin and wish to add a guest, you can do so prior to July 31 without a fee, IF there are double occupancy cabins still available. Should you wish to add a guest (IF there is space) after August 1, 2025 there will be a $50 name addition fee. 

Q21: Can I register for a double occupancy cabin, even if I do not know my guests name? 
A: Yes, however we do ask that you do complete the registration for your guest at the same time as your registration. You will be able to do a name change on the guest registration at no fee until July 31. If you choose to do a name change after August 1, 2025 there will be a $50 name change fee. 

Q22: What if my passport or my guests' passport is off for renewal? Can I still complete my registration?
A: Yes, when completing  please put TBD in the passport number line and then fictitious dates. Once you have received your new passport, please email Events@AvoyaTravel.com with your new information. 

Q23: When is the last date that I can add a guest to by booking? 
A: You can add a guest up until August 16. Past that date, we can no longer add guests. 

Q24: Is there an age requirement for guests? 
A: While you are welcome to bring a guest of any age, please keep in mind that our event includes FULL days of meetings during sea days and evening functions that are not open to children. If you plan to bring your child, please make arrangements for child care as needed to ensure you can fully participate in the event.

Q25: What is status match on MSC Cruises?
A: MSC will do a one time status match when you register on MSCBook prior to your first booking with MSC. You can create an account and then submit your status match by using another cruise line, hotel, or tour operators. 

Q26: Can I add MSC transfers to my booking? 
A: Once you have your booking number and can access your booking online, you will be able to add transfers to your booking and pay for your transfers. 

Q27: Can I add flights to my MSC booking? 
A: No, the MSC air program is not available for our group. You will be responsible for booking your own air independently.