If you do not see your question listed below, please email Events@AvoyaTravel.com
Q: What is included?
A: Qualifying Independent Agency Owner or Invited Independent Licensed Agent: Room, bus transfers, tours, taxes, fees, 11 meals, essential Wi-Fi at hotels.
Guest Paid Rate: Room, bus transfers, tours, taxes, fees, 11 meals, essential Wi-Fi at hotels.
Q: What is NOT included?
A: Airfare, gratuities, and pre/post nights are not included.
Q: Do I need a passport to attend this event?
A: Yes, a valid passport is required to attend. Your passport must be valid for six months after your arrival date back in the US.
Q: Can I attend as a solo traveler?
A: Yes, solo rooms are available for this trip at no additional single supplement, but are limited.
Q: Can I register and add a guest later?
A: It's not guaranteed that you can add a guest at a later date, we would recommend registering a guest with you at the start to guarantee the space.
Q: Are there triple accommodations?
A: No. unfortunately, there are no triple accommodations available on this tour.
Q: Is there an age requirement for guests?
A: Avoya's age requirement for attendees is 12 years old, please note this is different from Collette's policy, and that is due to the nature of the event. When deciding on a guest attendee, please keep in mind that there will be Avoya programming while on board that will be mandatory.
Q: What is the cancellation policy?
A: Effective immediately upon registration and approval, there will be a cancellation fee per person if the Avoya Events Team is unable to refill your space. If the Avoya Events Team is able to refill your space the cancellation fee will be waived, less a non-refundable processing fee of $50. Please see the fees below:
- Qualifying IA - $500 cancellation fee
- Guest - Fees paid + $500 cancellation fee
Note, these fees will be assessed should the Events Team not be able to refill your cabin. If you are to cancel a guest and still attend as a solo, the guest fees will be non-refundable.
The Events Team HIGHLY encourages travel insurance for your trip to cover any costs should you have to cancel your trip. The Events Team will be able to provide any back up needed for any insurance claims should they be filed.
Avoya Events has instituted it's own Event cancellation policy, since Award space, and Event Staff resources, are limited. This supersedes the Supplier cancellation policy as the space we are holding is unique.
Q: Can I make a name change?
A: Name changes will be allowed until January 31, 2027 at no cost. Any name changes on or after February 1, 2027, will incur a $50 name change fee.
Q: Will there be any Avoya programming that I have to attend?
A: Yes, there will be some Avoya programming that will be mandatory to attend. More information will come on the agenda for the event.
Q: What airport should I fly in and out of?
A: It is recommended to fly into Leonardo da Vinci International Airport (Rome) and out of Naples International Airport.
Q: How early can I book for my flight on March 14?
A: When booking your departure flight, keep in mind Naples International Airport is roughly 53km (33 miles) from the hotel in Sorrento. Therefore, an early flight would be a very early morning!
Q: Can I arrive late or leave the trip early?
A: To ensure the best experience for everyone and to accommodate event logistics, participants must attend the recognition trip in its entirety. Unfortunately, we can't accommodate late arrivals or early departures. If you're unable to attend the full trip, we kindly ask that you not register. Thank you for your understanding!
Q: Are visa's required for this tour?
A: Collette will provide all necessary information, updates, and supporting documents for your travel requirements, including visa and Electronic Travel Authorizations (ETAs), if required, approximately 60-90 days prior to your departure. ETIAS visa waiver requirements are anticipated to begin during the last quarter of 2026, for a fee, when visiting a Schengen Area Country. To identify Schengen Area Countries and to complete the ETIAS application, please visit https://travel-europe.europa.eu/etias_en
Q: What is the activity level on this tour?
A: The overall activity level of this tour is a level 3. This means you’re an on-the-go traveler. You don’t want to miss a thing, so walking and standing for longer periods of time (2-3 hours) isn’t a big deal. A moderately paced two-and-a-half-hour walking tour, covering several miles, hills, and uneven surfaces, is no problem for you. Walking four miles over the course of a day is very doable, as is climbing into and out of various modes of transportation (tuk-tuk, cable car, zodiac, etc.). You can climb three flights of stairs easily and handle altitudes between 6,000 and 9,000 feet. Expect some longer days with early mornings or late nights balanced with free time to recharge or set out on your own adventure. This level is not a fit for travelers who require mobility assistance devices. If you require any special assistance while on tour, please make us aware at time of reservation so the necessary request form can be sent to your attention.
Q: What should I expect on a tour?
A: You should expect large crowds at each location, with long waiting times at ferry embarkation points where there is no seating available. You will be required to wait in line without seating and under the sun without access to shaded areas.
In Rome, you must be prepared to walk approximately 3 miles (4.8 kilometers) to complete each one of the included guided walking tours, with no opportunity to sit.
In historic areas such as Rome, Sorrento, Ravello, and Amalfi, extensive walking over cobblestones, uneven and often narrow sidewalks, and occasionally unpaved terrain with loose gravel will be required.
The archeological site of Pompeii is entirely pedestrianized, and the only access is via a steep ancient Roman street which is uphill and paved with huge, slippery cobblestones. Therefore, the site is not “accessible” by disabled standards. Throughout the archeological site, you will need to negotiate large cobblestones and steep sidewalks. There are NO vehicles inside the site, which is extremely vast. The included activities are not suitable for travelers using motorized scooters, wheelchairs, walkers, or Zimmer-frames.